We deliver our fishing goods to most countries in the world – basically anywhere that FedEx and DHL deliver. We are based in Singapore so we post to the Lion City too!
We do try our best to meet the delivery time scales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. We do however try very hard to ship orders received before 12 noon the same day if we have stock (except at weekends) to give the best possible chance of a delivery arriving quickly for your fishing needs.
If the website lets you purchase an item we believe it to be in stock for shipping (usually next working day). Stock levels are almost live – in the event an item ordered is sold out we will contact you if dispatch will be delayed more than 3 days.
As standard we post all our items via FedEx or DHL . We use them as they provide a fast and secure end to end delivery service to a wide variety of countries. There are a few countries (or areas within countries) that FedEx or DHL don’t operate in themselves – in that case they hand the parcel over to a partner in that country.
Do take note that any courier suffers with occasional delays to parcels etc due to mechanical failure or other unforeseen circumstances, especially since the outbreak of COVID-19.
We create the labels in the morning or early afternoon on the day of shipping (Singapore time, UTC +8) – however the parcel usually won’t be traceable until the early evening (Singapore time) when it arrives at the FedEx or DHL depot.
Also remember that we don’t usually ship out on Saturdays and Sundays. All our parcels are sent with FedEx or DHL tracking numbers and will be traceable after they arrive at the depot.
No – if you order multiple items in a single order you will only pay delivery once – often at a rate much cheaper than if you had purchased separately. Very, very occasionally we won’t be able to make an item quickly enough and in that case we may ship the items in the order separately at no extra cost to you.
Unfortunately we can only ship to the address that you provided when you ordered due to the rules of our payment processor. When paying, please make sure at every stage that you are asking for it to be shipped to the address you want it to go to. Also make sure that you get the ‘Billing Address’ and ‘Shipping Address’ the right way round if they are different.
Of course if you do need to change the shipping address, do contact us quickly; and assuming we have not shipped the goods, we can still change the address for you.
Alternatively, we can cancel your order and you can re-order with a new address.
P.S.
The ‘Billing Address’ is the address on your bank/credit card statement. Your ‘Shipping Address’ is where you want the bag to go.
(The checkout asks for the ‘Billing Address’ first).
If you cancel your order in writing within fourteen (14) days after the day you receive your goods, you will receive a full refund, minus a processing fee of S$25 per order returned. Refunds does not include any shipping charges you may have incurred when purchasing or returning the order. Refund will be made within 7 business days from when we receive your parcel.
Unless the products are faulty or not as described, you will have to pay the costs of sending the parcel back to us.
We mostly ship all our goods out in a strong cardboard box to avoid damage during transit. Terminal tackle (e.g hooks, swivels) will either be sent in a box or a padded envelope as appropriate to ensure they reach you safely.
Unfortunately we are NOT able to ship to ‘PO Box’ addresses. Please make sure you enter a valid street address (such as a home or business address) rather than a PO Box.
Unfortunately, we are currently unable to these addresses.
Customers in Singapore will not get charged customs fees. You will only be charged GST (Goods & Services Tax) at prevailing rate of 8%.
Other customers who are outside of Singapore may get charged taxes or customs fees on the import of items into their country. Unfortunately, for most countries, we can cannot predict what these would be as they vary from country-to-country and product-to-product.
The customer will be responsible for paying these taxes and fees and may have to make payment for them before the courier will hand over the goods (although sometimes the request comes in the post later).
In some countries if an item is refused by the receiver we may be charged taxes instead and would deduct these and any return carriage charges from the refund.
Below we have created a small list with information that we have gained from customer’s experiences and government websites. As the rules can change from time to time, we make no guarantees that customers will not be charged – so customers should always double check the rules in their country for themselves.
This website can provide estimates of what duties may be: https://www.simplyduty.com/import-calculator/ Although please note these are only estimates – we are unable to give refunds if this website produces incorrect estimates. Further we would certainly advise that you budget for a little more than the amount quoted as if duties or taxes are charged then the courier may place a ‘brokerage fee’ on top.
On a related note:
To comply with Singapore law, the tax calculation is based on shipping destination, not billing address. For example, if you come on holiday to Singapore, and have your order delivered to a hotel, Goods & Services Tax (GST @ 8%) will be added to your order and you won’t be able to claim back that tax.